Returns and Exchange
For products and services purchased online, the various product pages will detail the necessary information and you will also receive email confirmation.
Those orders and bookings that are placed over the phone, will be notified during the telephone conversation and will also receive email confirmation.
Although we have summarised the main details below, we would suggest that you refer to our Website Conditions of Sale for a more comprehensive understanding.
GeneralDelivery will be made within the allotted timescales provided on the product page of the ordered products.We are unable to provide exact ETA’s due to high demand but will deliver at the earliest convenience.Please do not make any arrangements with contractors based on these delivery dates (subject to change).Should you wish to cancel an order, cancellation charges may apply.For any orders that are returned (unless deemed faulty), the customer is liable for the return shipping fees equivalent to that incurred in the original order. Skip HireCancellation: Online customers get charged a £15 cancellation fee if cancelled within 48 hours of delivery date.Return: If a skip is not filled, and we collect it empty, a £40 transport fee is charged.Exchange: A standard skip exchange is charged at normal price.Delivery Timescales: Normally within 48 hours but this is subject to time of year.